Client Review on Best Buds Medical

Brittiny Adams

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Brittiny Adams

Negative Review

May 04, 2020

1.0 / 5.0

Reviewed on May 04, 2020

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Well I’m a highly disappointed in their procedures. I ordered through blackbirdgo, yesterday right after placing my order a lady called me. She spoke so fast her words ran together, if I could of understood her I would put her name here. She told me that my driver will be delivering my order today ( no estimated time ) and that I needed to stay by the phone and wait for a call. I asked if I could have a silent transaction, she continued to tell me about policy and that the driver would have to see my id. Understood and don’t mind because it makes sense as to why that’s necessary. Again I try to explain that I would like a silent transaction because I don’t want my neighbors to over hear and potentially get robbed because they think I have money. It’s a legitimate concern. She still didn’t understand or bothered to try and understand, she just goes on about policy about why I needed my id. Right, I got it BUT that had nothing to do with what I was saying. Moving forward I never received my order because from what I was told today if they “call two times” (without voicemail, or text) Or a estimated arrival time. If you miss that call you miss out on your order. So today I called and talk to someone who explained to me because of the fact that the drivers use their own phones it’s not relevant, or important to leave a voicemail or text because they are “ using their personal phones.” Your telling me that they can drive all the way to your house just to call twice and not leave a voicemail or text... what is that? That seems counterproductive. You would like they would try and cater to the needs of their customers. Your just wasting everyone’s time including your own. Where you could be potentially making more money. I think this place needs to rethink their procedures as far as getting in contact with their customers. I’ve ordered with blackbirdgo before they come to my door and knock. They let me know when they will arrive through text. Why is it this is under the same platform and there is all this hassle? Also the gentleman that I spoke with also told me that the price is not the same as it is online. The total I had before was $123.11 but when I spoke to the person he told me that it was going to be $124 even. Like really? It’s petty because it’s only a $1 but it’s the point behind the matter. If it wasn’t for the fact they are the only ones right now with the edibles I wanted I would not move forward with this transaction. So moving forward I will not be conducting business any further. Side note; Also come to find out they didn’t want to except my payment because I had $3 dollars in Silver..

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Brittiny Adams

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