Client Review on Best Buds Medical

Luis Fonseca

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Luis Fonseca

Negative Review

March 04, 2020

1.0 / 5.0

Reviewed on Mar 04, 2020

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To The Grove General AdministracionTo whom it may concern:On Tuesday Jan 04, 2020 at around 10:40 PM, I had a difficult-to-believe situation that I want to share with your management. I am not only an Uber Driver, but also a client of The Grove. As a usual visitor to your store and a resident of this city, I feel the necessity to make this standing up call to your management since this situation affects your image and front-of-the-house relationship with both customers and ridesharing drivers. I’m used to deal with difficult situations and people all over; however, this doesn’t mean that I will keep this situation to myself only. This is why I will post this letter online as well, people need to know. And you need to seriously consider firing this character who is not only acting as The Grove’s only and supreme power, but also damaging your company’s image.I was not the only one, there were several other drivers outside of your business. The word is most likely spread out by now, don’t be surprise if drivers will stop bringing customers to your store. We all were stopped by your security guard. He impeded us to go inside due to, I guess, lack of space. He mention that we had to wait outside until our riders register and make their payment to get in. Then we will get paid; after all, he said in a very ironical tone of voice, “we, the drivers, received this $15 for free so we should shut our mouths and stay quiet outside without complaining”. I spoke out without hesitation telling the security guard that we earned that money by bringing customers to The Grove and that he doesn’t have the right to treat us that way. I told him that what he was doing was an act of racism, denigration, lack of respect, and discrimination with people who didn’t do anything against him. He responded to me that if I don’t shut up I won’t receive my money. He also said that if I didn’t like it, I could drive my car back from where I came. I told him that it’s The Grove who gave me that money for bringing customers to them, not him, so he doesn’t have any power to discriminate me that way or to treat us in any ways unfairly and abusively. I felt not only humiliated but powerless by a man whose education is obviously a lot less than the average. He clearly didn’t like my statement and went inside to get our money. When he came out he distributed our tips rapidly and without hesitation but with a disrespectful attitude towards all of us. He gave each one of us our money, leaving me to the end. He through my money to the floor forcing me to go down before him as a way to show power. I didn’t want to go beyond with him, picked my money from the floor, and decided to elevate my complaint to the correct channels.Clearly, this character was not only a shame for The Grove by showing unnecessary excess of authority and saying disrespectful comments to everyone of us, but also a person with a tremendous personal issues and lack of basic education. I’m sorry for The Grove but having this kind of employee shows that your company is not paying them enough, and that your company has a preference to hire a terrible type of people for your representatives. I feel I have the obligation to make your management understand that even though I am an Uber driver, I won’t and shouldn’t tolerate this behavior from anyone. I really hope you understand this and take the appropriate steps to fix this internal issue with this employee.Other than this, I will offer myself if needed to discuss this issue in person in case more details or information is required.With my highest respects and considerations.Luis Fonseca

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