Client Review on Herb N Health

Reza Kasiri

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Reza Kasiri

Negative Review

July 08, 2016

1.0 / 5.0

Reviewed on Jul 08, 2016

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VERY POOR COSTUMER SERVICE.I WENT TO THIS PLACE FOR ACUPUNCTURE TREATMENT.THEY REQUESTED FOR INSURANCE INFORMATION,THEY TOLD ME THAT THEY ARE GOING TO CALL AND LET US KNOW AFTER THEY GET INSU. VERIFICATION.THEY NEVER CALLED WHEN WE CALLED THE OFFICE THEY TOLD US THAT THE TREATMENT I WAS GETTING IS PART OF THE DEDUCTIBLE (?) AND WE HAVE TO PAY FROM POCKET.WE CALL THE INSU. AND THAT WAS NOT TRUE THIS TREATMENT WAS NOT PART OF THE DEDUCTIBLE.TO MAKE SURE THEY GET PAID WE ASK THE OFFICE TO SENT IT FOR ( TREATMENT AUTHORIZATION) WE WAITED ANOTHER 3 WEEKS AND WE DID NOT GET ANYTHING FROM THE OFFICE,SO, WE CALL AND THE LADY SAID IT IS " UNETHICAL"TO SEND FOR TREATMENT AUTHORIZATION.WE CALLED ANOTHER OFFICE IN P B AND WITH IN COUPLE OF HOURS THEY CALL BACK AND THEY TOLD US WHAT THE INSU. PAYS AND ALSO GET AUTHORIZATION FOR NUMBER OF VISITS.THE LEAST THIS OFFICE COULD HAVE DONE FOR A PATIENT WITH PAIN IS TO CALL AND SAY THEY ARE NOT COMFORTABLE TO DO THAT .THIS IS VERY VERY BAD CUSTOMER SERVICE.

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